Refund & Return Policy

At Crown Pharma UK, we are committed to providing a smooth and reliable shopping experience. To maintain product safety and quality standards, our Refund & Return Policy is outlined below.

Returns

For safety and hygiene reasons, we are unable to accept returns on opened, used, or unsealed products. Only items that are unopened, unused, and in their original packaging may be considered for return. All return requests must be submitted within 7 days of delivery.

Refunds

Refunds are issued only after the returned item has been inspected and approved by our team. Once approved, refunds are processed to the original payment method. Please allow up to 5–7 working days for the refund to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery with photos of the issue. We will review the case and arrange a replacement or appropriate resolution.

Non-Returnable Items

For product integrity, certain items cannot be returned, including:

• Opened or unsealed products
• Items showing signs of tampering
• Products not purchased directly from CrownPharma.uk

Order Cancellations

Orders may only be cancelled before dispatch. Once shipped, cancellations are no longer possible. If you need help with an order, contact our support team as soon as possible.

Contact Us

For refund or return enquiries, please reach out to our customer support team via our contact page. We are here to assist you promptly and professionally.