Frequently Asked Questions

1. Are your products authentic?

Yes. All items on CrownPharma.uk are 100% authentic Crown Pharma products sourced from verified distributors. We do not sell imitations or third-party alternatives.

2. How do I place an order?

Simply browse our catalogue, add your selected products to the cart, and complete checkout through our secure online payment system.

3. Do you offer discreet UK delivery?

Absolutely. All orders are shipped in plain, unbranded packaging to ensure full privacy. No product names or company details appear on the parcel.

4. How long does shipping take?

Most UK orders arrive within 2–4 working days after dispatch. You will receive a confirmation once your order has been shipped.

5. What payment methods do you accept?

We use secure, encrypted payment gateways to protect your information. Available payment methods are displayed during checkout.

6. Can I return a product?

Returns are accepted only under specific conditions for safety reasons. For full details, please refer to our Refund & Return Policy.

7. What should I do if my order arrives damaged or incorrect?

Contact our support team within 48 hours with photos of the issue. We will review the case and arrange a replacement or resolution.

8. Is my information secure?

Yes. We follow strict data protection practices and encrypted checkout systems to ensure your personal details remain secure. Learn more in our Privacy Policy.

9. Do you ship outside the UK?

At this time, we primarily deliver within the United Kingdom. Any updates to international shipping will be announced on our website.

10. How can I contact customer support?

You can reach us directly through the Contact page on CrownPharma.uk. Our team is here to help with any questions or order-related concerns.