Privacy Policy

At Crown Pharma UK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase on crownpharma.uk.

Information We Collect

We may collect the following information to process your orders and improve your shopping experience:

  • Personal details such as name, email address, billing/shipping address
  • Order information and transaction details
  • Communication records (messages, queries, support requests)
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

Your information is used for:

  • Processing and fulfilling orders
  • Providing customer support and updates
  • Improving website performance and user experience
  • Sending newsletters or promotions (only with your consent)
  • Fraud prevention and site security

How We Protect Your Data

We use secure servers, encrypted payment gateways, and strict access controls to protect your personal information. We never store full payment card details and do not share your data with unauthorised parties.

Sharing of Information

Your information may be shared only with trusted service providers such as payment processors, delivery partners, and website security tools solely for the purpose of completing your order or improving website functionality. We do not sell or trade customer data.

Cookies & Tracking

CrownPharma.uk uses cookies to enhance your browsing experience, analyse site performance, and remember preferences. You may disable cookies in your browser settings at any time.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data where applicable
  • Opt out of marketing communications at any time

Data Retention

We retain customer information only as long as necessary for order processing, legal obligations, and security purposes.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For any privacy-related questions or requests, please contact our support team through our website’s contact page. We are committed to addressing your concerns promptly and professionally.